Last week, Harvard University’s Berkman Center for Internet and Society convened a conversation between Professor Jonathan Zittrain and Microsoft General Counsel Brad Smith to discuss “Privacy, Surveillance, and Rebuilding Trust in Tech”. I could not be more pleased with the observations offered in their dialogue. According to two media articles tracking the event, Smith reported a “double-digit percentage drop in trust.” Forrester Research reported in March, 2014 that the NSA-Snowden disclosures likely cost the cloud computing industry up to $180 billion in losses. Those are enormous in their expressions of the impact of a lack of digital trust and effective governance.
But here is the quote from Brad Smith that is the most important: “You cannot restore trust without greater … Read More